1. Before payment
Submitting the free assessment or applying for a Founding Seller seat does not create a charge. The price and the item being purchased are shown again in secure Stripe checkout before you pay.
2. Full-refund window
You may request a full refund at any time before your personalized program is delivered or within seven calendar days after delivery. “Delivery” means the date FiveHour AI sends a working private link to the reviewed personalized program. Email hello@fivehourai.com from the address used for enrollment and include enough information to identify the payment.
3. After the refund window
After that window, payments are generally nonrefundable because the program is created and reviewed for an individual participant. If access does not work or the delivered program is materially different from what the website described, contact us promptly. We will investigate and, when appropriate, correct the issue, replace the affected material, or provide a full or partial refund.
4. Progress records, access, and reminders
Lesson progress, self-ratings, structured practice choices, deterministic coaching, a private playbook, and service reminders around days 2, 7, 14, and 30 support the learning experience but do not change the delivery date or extend the seven-day refund window. A delayed reminder does not by itself mean the private program was not delivered. If the private program link does not work, contact us promptly so we can restore access or investigate.
A successful full refund ends private onboarding and program access and cancels any unsent program reminders. A partial refund does not end access. An open payment dispute does not remove access to material already delivered, but FiveHour AI may pause preparation, review, or delivery of material not yet delivered while the dispute is pending. That work resumes if the payment is ultimately confirmed to FiveHour AI. If Stripe reports that the dispute was lost and the payment is reversed, private access ends. Ending private access does not delete transaction, agreement, tax, fraud-prevention, security, dispute, or other records that FiveHour AI must or reasonably needs to retain.
5. Cancellation, duplicates, and seat limits
If FiveHour AI cannot provide the purchased program, cancels your paid enrollment without delivering it, confirms a duplicate or incorrect charge, or accepts payment after every available live seat has already been filled without providing enrollment, you will receive a full refund.
6. What is not guaranteed
A refund is not automatically available because a judgment result, completion status, baseline-to-final self-rating, sales, revenue, earnings, commissions, leads, meetings, close rates, customers, employment, promotion, or time-savings result was not achieved. Five hours back per week is an aspirational target, not a guarantee, and results depend on implementation and circumstances outside the program's control.
7. Professional-development scope
FiveHour AI is solely for adults already engaged in B2B selling through their current employment or an existing business where B2B selling is already part of their work. It is not career-entry or occupational training, does not qualify anyone for employment or promotion, does not satisfy employer-training, continuing-education, or licensing requirements, and awards no academic credit, certification, credential, or licensure. FiveHour AI provides no job placement or promise of employment.
8. How refunds are returned
Approved refunds are sent to the original payment method through Stripe. Your bank or card issuer controls how long the credit takes to appear. We will email you when the refund has been submitted.
9. Billing questions and legal rights
Please contact us before opening a payment dispute so we have a fair opportunity to resolve the concern. While a dispute remains open, access to already-delivered material continues, although preparation, review, or delivery of unfinished material may pause. If the payment is ultimately confirmed to FiveHour AI, paused work resumes; if Stripe closes the dispute as lost and reverses the payment, private access ends. This policy does not limit any non-waivable rights available under applicable law.